['Privacy Policy\n\nWelcome to our online platform. Britannia Tow Services ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our vehicle recovery and towing services.\n\nInformation We Collect \nWe collect information necessary to provide and improve our services, including emergency car towing, breakdown recovery, vehicle transport, roadside assistance, and secure vehicle storage. The types of information we collect include:\n\n- Personal Identification Information: Name, address, phone number, and vehicle details. \n- Service Information: Details of the services requested or provided. \n- Payment Information: Billing details processed securely through third-party payment processors. \n- Usage Data: Information about how you use our online platform and services. \n- Location Data: When necessary, to provide roadside assistance or towing services.\n\nHow We Use Your Information \nYour information is used solely for purposes related to delivering and improving the services we offer. These include:\n\n- Processing and fulfilling service requests. \n- Communicating with you regarding your service, invoices, and updates. \n- Enhancing customer support and resolving any issues. \n- Complying with legal and regulatory obligations. \n- Preventing fraud and protecting the security of our platform.\n\nData Sharing and Disclosure \nWe do not sell or rent your personal data. We may share your information with trusted third parties who assist in providing our services, such as payment processors, vehicle storage facilities, or regulatory authorities when required by law. All third parties are obligated to protect your data in accordance with applicable data protection laws.\n\nData Security \nWe implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our staff are trained on the importance of maintaining the confidentiality and security of your information.\n\nData Retention \nWe retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations. When your data is no longer needed, it will be securely deleted or anonymized.\n\nYour Rights \nUnder applicable data protection laws, including the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:\n\n- Right to access, correct, or update your information. \n- Right to request the deletion of your data under certain conditions. \n- Right to restrict or object to certain processing activities. \n- Right to data portability. \n- Right to withdraw consent where processing is based on consent.\n\nTo exercise your rights, please contact us by mail at:\n\nBritannia Tow Services \n48 Rosewood Road, Suite 3B \nBirmingham, West Midlands \nB15 2ND \nUnited Kingdom\n\nPlease note that we may require additional information to verify your identity before processing such requests.\n\nCookies and Tracking Technologies \nOur online platform uses cookies and similar technologies to enhance your user experience and for analytical purposes. You can set your browser to refuse cookies; however, some features may not function properly without them.\n\nChildren’s Privacy \nOur services are not directed toward children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware of such data, we will take steps to delete it promptly.\n\nChanges to This Privacy Policy \nWe may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our platform, and we encourage you to review the policy periodically.\n\nContact Us \nFor questions or concerns regarding this Privacy Policy or our data practices, please write to us at the address above.\n\nThank you for trusting Britannia Tow Services with your vehicle recovery and towing needs. Your privacy is important to us.', 0.0013208, 'gpt-4.1-mini']